If for any reason you are unhappy with your order then please Contact Us as soon as possible.
All of our UK products are sold with a 28 day money back guarantee and must be returned to us within 28 days of you receiving them. Returns can only be accepted where products are unopened, unused and still in their packaging or with their tags still attached.
In the interests of hygiene and for your protection, we do not accept returns of, or refunds on, pierced earrings or jewellery sets containing earrings unless faulty.
Currently we are unable to offer a free returns service.
Should you wish to return or exchange a product then please return to the following address:
The London Perfume Company Return
PO Box 711
Please make sure when returning something that you securely package the item as anything damaged in the post due to insufficient packaging may receive no refund. Don't forget to include a note with your order number, name and address along with your reason for returning inside your returned package. Failure to include your details, may result in your refund or exchange being delayed.
Please obtain proof of postage from the Post Office when you send your item to us. It is your responsibility to keep the proof of postage as we may not be able to process your refund or replacement in the unlikely event that your item is lost in transit. Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Once we have received your returned parcel then we will organise your refund or replacement for you and contact you regarding this.
If your order is returned to our warehouse due to being undelivered after one or more attempts, if it is not collected from a named collection point, or if the address was incorrect, you will receive a refund in the form of store credit. Please note if you paid any shipping for your order you will not receive a refund for this amount.
If you wish to return your parcel after the 28 day money back guarantee for whatever reason or there is an issue with the package you received then please Contact Us at the earliest possible time to speak to a member of our team.
If you have any questions then please click here to Contact Us or call +44(0)330 088 4860. Please also refer to our Customer Services section for more information on specific topics.
Our Customer Service Team are available between 9.00am and 5.00pm (Mon-Fri), except Public and Bank Holidays in UK. Please note that our Returns Policy must be read in conjunction with our Terms and Conditions. We reserve the right to change the Returns Policy at any time.
Refunds will be issued back to the original method of payment or store credit only.
|In event of:||Method of Refund|
|Parcel returned within 28 days||Original Payment or Store Credit|
|Parcel returned for following reasons:
• Incorrect delivery details were provided;
• The parcel was not collected with the retention period;
• You are no longer at the shipping address;
• The parcel was refused due to non-payment of import duties; or
• The parcel is rejected by the customer.
|Store Credit (where shipping has been paid, this will not be refunded)|
|Faulty/incorrect or damaged goods||Please contact Customer Services|
|Custom import duties are imposed||Store Credit - please see below.|
Custom Import Fees
We are a UK based company. You may incur import fees when buying products from abroad. In this instance, you may be required to pay Customs the additional import fees to release your parcel.
Please check the Customs website of the country you are shipping to for information about rates and fees.
If you are charged import fees, please send us a photograph of the receipt of the charges you have paid.
If the order value is £59.99 and under, we will debit your London Perfume Company credit account with £10.00.
If the order value is £60.00- £99.99, we will debit your London Perfume Company credit account with £15.00.
If the order value is £100.00 and over, we will debit your London Perfume Company credit account with £20.00.
Please note, we are unable to offer monetary refunds for additional import fees.