About Us

The London Perfume Company is an online global brand who specialise in fragrances, skincare and beauty products. We understand the importance and joy of having that perfect product that makes us look and feel amazing.

Our first rate customer service is hugely important to us. We base our ethos on ensuring that customers receive the utmost help if required when making their order, and that detailed product information is always available, to make certain that every customer receives their perfect purchase.

We too love online shopping and we know that when buying online it is so important to have complete confidence in the company you are buying from. We guarantee the highest quality in all our products, and we have a free returns policy should any of our customers wish to return their purchase.

We also know that customers look for affordable pricing and expect ease and convenience when shopping online. We are therefore 100% committed to satisfying our customer's needs and we always endeavour to ensure customers enjoy their online experience with us.

We are always pleased to receive any form of feedback so if you would like to get in touch please do so by emailing us at customerservices@thelondonperfumecompany.com or calling us on 0844 225 1757.


We love hearing from our customers so if you have any queries, requests or complaints, please get in touch.

Email
We aim to respond to emails within one working day, however during busy periods, this may take longer. Unfortunately we are unavailable on weekends or public holidays so any emails received during these times will be responded to the next working day.

Email us at: customerservices@thelondonperfumecompany.com and we will respond as soon as we can.

Telephone
Should you require an urgent answer or if you would prefer to talk to one of our customer services representatives, please call 0844 225 1757. If we do not answer please leave a message and we will return your call as quickly as we can.

Please note we are available:
Monday to Friday 8.30am to 5.00pm

The London Perfume Company is continually growing and we are always on the lookout for fantastic new people to join our team.

Our vision is to offer amazing designer fragrances and beauty products at affordable prices to as many people in as many countries as possible, while providing first class service to every customer.

We need people who will share and embrace this vision and who will bring new and innovative ideas to all aspects of the company. As we are an online company we do not see our customers, so how we communicate, whether it be directly with the customer or through the products and services we offer, is vitally important.

As we are very customer focused, we treat all our customers with the utmost respect and consideration (even the difficult ones!). We are open, honest and fair with our customers and employees and need people who will share these ideals.

In return we offer a fun and supportive atmosphere, great remuneration and fantastic career enhancement.

We do not list vacancies on the website, however if you feel you would love to share our vision and join this amazing team, please email your C.V. and a covering letting to recruitment@thelondonperfumecompany.com.

Why will my Groupon voucher code not work?
How do I redeem my Groupon voucher?
How do I pay?

What about P&P?
How long will it take to receive my order?
What about Special Recorded Delivery?
What is your returns policy?
What should I do when returning the item?
What do I do if I have not received my order?
How can I get information on special offers and voucher codes?
Do I have to register to make an order?
How do I know your website is secure?
Can you take me off your mailing list?
Why are your products so much cheaper?
Why should I buy online?
What if I need to make an exchange or want a refund?
How do I search for a product?
How do I sign up for email updates?
I have seen a product but it no longer seems to be in stock?
Have you received my returned goods?
Do you have a shop?
What can I do if something is wrong with my order?
How do I contact The London Perfume Company?
Is it possible to get my product gift-wrapped?
Can I change what I have ordered?
I forgot to use my voucher code - can I add it?
Can I amend the delivery option for my order?
How do I cancel my order?
How do I return an unwanted item?
Where do you deliver to?
How do I find out what's happening with my delivery?
What methods of payment do you accept?
Who do you use for delivery?
What should I do if my order doesn't arrive on the expected delivery date?
How do I return an unwanted item?
What do I do if I receive a faulty or damaged item?
What do I do if I receive an incorrect item?
How long will it take to get my internet order refund?
Do your prices change?
What's the difference between Parfum, Eau De Parfum, Eau De Toilette, Eau De Cologne and Aftershave?
What do I do if I can't find an item I'm looking for online - does that mean you don't sell it?
Are your products genuine?
Do your products come in their original packaging / boxes?
How do I redeem my Groupon voucher?
Why will my Groupon voucher code not work?

Why will my Groupon voucher code not work?
If your code is not working please check the following:
1.    You should only have one product/set with a quantity of 1 in the basket when entering your code
2.    You have selected the correct product/set
3.    You are entering the code exactly as it appears on your voucher
4.    You are using the Groupon code and not attempting to redeem the security code
5.    You have refreshed the site since visiting before the codes were activated

How do I redeem my Groupon voucher?
To redeem your Groupon voucher, select the product which relates to your Groupon purchase (which can be found in the special offers section) and add to the basket.
At the checkout, check the products are correct and enter your discount code in the box located below the amount to pay and click on the ‘Apply Discount’ button.
Check the amount to pay has changed to 0.00 value and click on the ‘Proceed’ button. Finally, fill out your name and address details and click on the ‘Proceed’ button. Your order should then be confirmed and you will be provided with a unique order number. Please be aware that it may take up to 7 days to receive your order.

Are your products genuine?

Yes, all of our products are 100% genuine and are exactly the same as you would find on the high street.

How do I pay?
We can only accept online payments that are made at the time of placing an order. Unfortunately we are unable to take orders over the phone.

We accept the following forms of online payment:
Visa
Mastercard
Delta
Visa Electron
Solo

If you have any queries regarding your payment, please contact us.

What about P&P?
We offer Hermes 48 hr Delivery and we provide this free of charge throughout the UK. For Europe the delivery cost is £4.95 per item and for the rest of the world, the cost is £7.95 per item. We also offer UK Special Delivery at a charge of £4.95 however to guarantee next day delivery, orders must be placed before 12pm Monday to Thursday. Any orders placed by 12pm on Friday will be guaranteed for delivery the following Monday.

How long will it take to receive my order?
We aim to dispatch orders within one working day from the ordered date. UK orders are usually delivered within 3-5 working days, however as delivery times can vary, please allow up to 7 working days for UK delivery, 15 working days for Europe and 20 working days for the rest of the world as we cannot guarantee the efficiency of standard postal services.  If you have any queries regarding the delivery of an order, please contact us at customerservices@thelondonperfumecompany.com and we will respond as soon as we can.

What about Special Recorded Delivery?
We do offer UK Special Delivery at a charge of £4.95. If you place your order by 12pm Monday to Thursday you will receive your purchase the next day. Any orders placed by 12pm on Friday will be guaranteed for delivery the following Monday.

What is your returns policy?
UK
We have a 30 day free returns policy for all our UK customers on all items that are unused and in original packaging. Should you not be completely satisfied with your order, you have changed your mind or you have received a damaged or incorrect item please contact us within 30 days of the dispatch and we will send you a printable pre-paid label to return the item to us.  Once we have received and processed the return, we will send an email confirming the refund or replacement has been processed.

Europe and the rest of the world

We have a 30 day returns policy for all our customers outside of the UK. Should you not be completely satisfied with your order, you have changed your mind or you have received a damaged or incorrect item please contact us and we will provide you with a returns address and we will refund you for the postage cost of returning the parcel. Please note in cases where you have changed your mind, we will not refund you for the cost of returning the parcel. Once we have received and processed the return, we will send an email confirming the refund or replacement has been processed.  

Once we have received and processed the return, we will send an email confirming the cost of the postage has been refunded and the replacement or refund of the order has been processed.

What should I do when returning the item?
When returning the order please return the items with the original packaging and include:
-    Your order number
-    Your name
-    Your email address
-    The reason for the return
-    Whether you would like a refund or a replacement

Unfortunately we are unable to process your returned parcel until we receive this back so please ensure you return the item as soon as you can.
 
Please refer to the above returns policy for more details on returning an order. 

What do I do if I have not received my order?
In the unlikely event that you do not receive your order after 7 working days from dispatch (15 days for Europe or 20 days for the rest of the world), please first check with your neighbours or other members of your household in case someone else has received it on your behalf. Failing this, please contact us at customerservices@thelondonperfumecompany.com and we will investigate the whereabouts of your order. Please note that we do have the ability to track orders as First Class Standard Post does not contain tracking information.

How can I get information on special offers and voucher codes?
The best way to receive our special offers and voucher codes is to sign up to our email updates. Simply go to the Homepage and enter your name and email address into the Email Sign-Up section and you will start receiving details about special offers, new products, events, voucher codes and other fabulous information!

Do I have to register to make an order?
In order to make your online shopping experience quick and easy, you are not required to register with us when placing an order. Unfortunately we are unable to take payments over the phone.

How do I know your website is secure?
Your security is very important to us. We use SSL encrypt technology to ensure that your details are kept private and are not able to be viewed by other parties. For detailed information regarding website security, please visit our Security page.  

Can you take me off your mailing list?
If you no longer wish to be on our emailing list, please email us at customerservices@thelondonperfumecompany.com with the subject heading "Unsubscribe"and we will remove you from the list. Alternatively please click on the unsubscribe link located at the bottom of all our emails.

Why are your products so much cheaper?
Our costs are kept very low as we do not have shops or middlemen and we sell directly to the public. We also have excellent buyers and when they make a saving, we pass the saving directly to you!

Why should I buy online?
Online shopping is becoming increasingly popular due to the huge amount of products available and the convenience of being able to shop for your favourite products without leaving the house. With technical security measures in place, online shopping is safe, reliable and fun. This hassle free way of shopping avoids all those queues, crowds and battles for a car park!  

What if I need to make an exchange or want a refund?
We will happily refund or exchange your purchase if for any reason you are unhappy with your order, or if you have simply changed your mind. Please refer to our returns policy for all information regarding returning an item.

How do I search for a product?
There are several ways you can search for your perfect product. You can search by gender (female or male), brand, gift sets and special offers by clicking on the individual sections at the top of the page. You can then refine your search for product type, brand or price down the left side bar.

Alternatively if you know the product that you are looking for, you can type it into the search box at the top of the page and if necessary you can then refine your search for product type, brand or price down the left side bar.

If you cannot find a product you are searching for, please contact us and we will try and point you in the right direction.

How do I sign up for email updates?
Signing up to receive email updates is easy. Simply go to the Homepage and enter your name and email address into the Email Sign-Up section and you will start receiving details about special offers, new products, events, voucher codes and other fabulous information!

Alternatively when you are making a purchase, you will have the option to sign up to receive the email updates when you are in the Address Details section of the payment process. 

I have seen a product but it no longer seems to be in stock?
We know how annoying it can be when you see an item for sale one day and have it be sold out by the next. For our Best Seller items, we suggest you don't delay as these items can sell out quickly.

For other items, we list everything that we have in stock and even though we have new products arriving daily, once an item has sold out we cannot guarantee if or when the item will be back in stock.   

Have you received my returned goods?
We aim to process retuned goods the same day that they arrive in our warehouse and we will send you an email once the process is complete.  If you have not received an email from us after 7 working days from when you returned the goods (15 days for Europe and 20 days for the rest of the world), please contact us at customerservices@thelondonperfumecompany.com and we will investigate this for you. If you have tracking details for the returned parcel, please send us the relevant tracking information when contacting us.

Do you have a shop?
No, we are an online company only. The ease and convenience of being able to shop 24 hours a day from the comfort of your own home is so much better (we think!)  than struggling for a car park, battling crowds and queuing for ages! Our prices are better than on the high street and you get the same fabulous products!

What can I do if something is wrong with my order?
In the rare event that your order is missing something or you receive the wrong item, please contact us at customerservices@thelondonperfumecompany.com or on 0844 225 1757 as soon as possible and we will arrange the correct item or a replacement to be sent out as soon as possible.

How do I contact The London Perfume Company?
You can contact us, either by email, phone or post. Please click here to be directed to the contacts page with all the information you will need. If you have any queries, requests or complaints, please definitely get in touch as we love to help our customers and your satisfaction is so important to us.

Is it possible to get my product gift-wrapped?
Unfortunately we do not offer this service at the current time but hope to do so in the future.

Can I change what I have ordered?
You can change what you have ordered right up until you make the payment. Unfortunately once an order is paid for, we are unable to amend the details of the order. If you want to add or remove items or cancel the order, please contact us at customerservices@thelondonperfumecompany.com or on 0844 225 1757 as soon as possible so that we can try and arrange this for you. In many cases the order may need to be cancelled and then re ordered.

I forgot to use my voucher code - can I add it?
Unfortunately voucher codes need to be entered at the time of placing the order and cannot be added once an order is complete. Pease contact our customer services department for more information.

Can I amend the delivery option for my order?
Unfortunately we only offer courier services for deliveries. This delivery option is free of charge for the UK and costs £4.95 for Europe and £7.95 for the rest of the world.  Please click here for the areas we that we can deliver to.

How do I cancel my order?
If for any reason you wish to cancel your order, please contact us at customerservices@thelondonperfumecompany.com or on 0844 225 1757 as soon as possible. Once we have cancelled your order, we will send you an email to confirm the cancellation. Please note that if a cancellation request is not received before the order is dispatched, we will be unable to refund you until the order has been returned to us. For more information regarding returns please refer to our returns policy. 

How do I return an unwanted item?
Please refer to our returns policy for all information regarding returns.

Where do you deliver to?
For all delivery areas please click here.

How do I find out what's happening with my delivery?
After one working day from making payment, if you have not received an email confirming the dispatch of your order, or if 7 working days have passed from receiving the confirmation email (15 days for Europe and 20 days for the rest of the world) please contact us and we will investigate the whereabouts of your delivery. 
 
What methods of payment do you accept?
We can only accept online payments that are made at the time of placing an order. Unfortunately we are unable to take orders over the phone.

We accept the following online forms of payment:
Visa
Mastercard
Delta
Visa Electron
Solo

Who do you use for delivery?
We use Hermes for all of our UK deliveries. 
 
What should I do if my order doesn't arrive on the expected delivery date?
In the unlikely event that you do not receive your order, please wait 7 working days from dispatch (15 days for Europe or 20 days for the rest of the world) and check with your neighbours or other members of your household in case someone else has collected it on your behalf. Failing this please contact us and we will investigate the matter and provide an answer as soon as we can.

How do I return an unwanted item?
Please refer to our returns policy for all information regarding returns.

What do I do if I receive a faulty or damaged item?
If you receive an item that is faulty or damaged please refer to our returns policy.

Alternatively if you think the item is too damaged to be returned to us, please contact us and we will assess the damage of the item before making a decision. Please note in these cases, photo evidence may be required as proof of damage.

What do I do if I receive an incorrect item?
In the rare event that you receive an incorrect item, please contact us at customerservices@thelondonperfumecompany.com or on 0844 225 1757 and we will arrange the correct item or a replacement to be sent out as soon as possible.

How long will it take to get my internet order refund?
Once we have processed your refund, you will receive a refund confirmation email, confirming that we have processed the refund from our end. The refund may take 2-5 working days to show up in your account, but sometimes it can take up to 10 working days. If you have received the confirmation email but the refund has not appeared in your account and you are concerned, please contact your card issuer and they should be able to tell you when the refund will be available.

Do your prices change?
In order for our customers to always get the best deals possible, our prices will frequently change.        

What's the difference between Parfum, Eau De Parfum, Eau De Toilette, Eau De Cologne and Aftershave?
Parfum is the purest form of a scent and is the extract of the fragrance. It is less diluted than the other forms of fragrance and is often smooth and round in texture.

Eau De Parfum (EDP) is one of the most popular forms of fragrance. When wearing it is the second strongest and is the longest lasting of all the fragrance forms. It contains between seven and fourteen per cent fragrance oils and perfume extracts.

Eau De Toilette (EDT) is becoming increasingly popular as a means of wearing a fragrance. It is not as concentrated as Parfum or Eau De Parfum and contains one to three per cent of fragrance oils and perfume extracts. After approximately three hours of wear, around eighty per cent of an Eau De Toilette will have evaporated.
 
Aftershave is a traditional way for men to wear a fragrance. As they are applied to the skin, Aftershaves contain a lot less alcohol which limits their ability to last and therefore they weaken quickly. Rather than being used as a fragrance, Aftershaves should be used as a rejuvenating tonic.

Eau De Cologne (EDC) is designed as an invigorating spray and lasts the least amount of time; only around a couple of hours. It is formulated as a single burst and should be worn for a quick blast of scent.

What do I do if I can't find an item I'm looking for online - does that mean you don't sell it?
Not necessarily, however we list all items we have in stock and even though we have new products arriving daily, once an item has sold out we can not guarantee if or when the item will be back in stock.   

Please contact us and we will endeavor to let you know if or when we will be getting a particular item back in stock.

Do your products come in their original packaging / boxes?
Although our product images are not pictured with boxes please be assured that all of our fragrances and cosmetics are delivered to you in their original packaging. We purposely do not include product packaging, such as boxes, on our website images to ensure customers have the clearest picture possible. If you would like to provide us with feedback on our images please feel free to contact us at customerservices@thelondonperfumecompany.com.

How do I redeem my Groupon voucher?
To redeem your Groupon voucher, select the product which relates to your Groupon purchase (which can be found in the special offers section) and add to the basket.
At the checkout, check the products are correct and enter your discount code in the box located below the amount to pay and click on the ‘Apply Discount’ button.
Check the amount to pay has changed to 0.00 value and click on the ‘Proceed’ button. Finally, fill out your name and address details and click on the ‘Proceed’ button. Your order should then be confirmed and you will be provided with a unique order number. Please be aware that it may take up to 7 days to receive your order.